Returns FAQ

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Returns FAQ

How do I obtain a Return Authorization?

Please Click Here to Open a Return Authorization Form.
PDF Form (Acrobat Reader required) can also be downloaded.

1. What should I do if I don’t understand how to handle my return?
If there are any questions regarding how to fill out the form or how the process works please first read the entire Returns/Exchanges Policy (.pdf form), the instruction guide which is a part of the RMA form and FAQ’s. If you do not find the answer to your question please call and we will be happy to aid you in this process.

2. What if I received this as a gift and I don’t have the receipt?
We will need a proof of purchase to process the return. Please contact the individual that gifted the product and see if they still have a proof of purchase to provide you. Alternatively, the dealer from whom they made the purchase may be able to provide you with a copy of the invoice.

3. What if I don’t have a copy of my original receipt?
We will accept a printed copy of a charge statement or a copy of a voided check that was used to pay for the product. Alternatively, we will accept the manufacturing date of the Black Berkey™ elements as a surrogate purchase date to establish warranty eligibility.

4. What do I do with the RMA form once it has been completed?
Please make a copy for your own records and place the original inside the parcel along with the product you are returning. Also, please make any check or money order payable to: New Millennium Concepts, Ltd.

5. Where do I ship all these items to?
Western Distribution Center
PO Box 40
Villa Grove, CO, 81155

Or

Western Distribution Center
49126 C.R. LL56
Villa Grove, CO 81155

Do Berkey® Systems Have A Warranty?
Yes, the Black Berkey™ purification elements have a two-year prorated warranty calculated in six months intervals. Our guarantee is prorated similar to the guarantee on tire tread. In other words, if you have used the filters for six months, 75% of the guarantee still applies and so you can get a replacement set for 25% of the normal cost.

The systems themselves and their components have a six-month warranty as stated below.

GENERAL WARRANTY INFORMATION
New Millennium Concepts, Ltd. Warrants this product to be free from defects in materials and workmanship for a period of 6 months from date of purchase. Black Berkey™ purification elements have a two-year prorated warranty calculated in six months intervals. New Millennium Concepts, Ltd. will replace or repair any product that it deems is not properly functioning during the stated warranty period. Relief under this warranty is limited to the replacement or repair of defective materials or workmanship only. New Millennium Concepts, Ltd. shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. New Millennium Concepts, Ltd. shall not be responsible for any damage or loss other than for the product purchased. It is the customers responsibility to prevent misuse of the system and to replace parts when, due to the natural course of wear and tear, they must be replaced. No warranty will apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturers’ judgment, to affect adversely its performance. This warranty is for the original retail purchaser only, and cannot be transferred. Repair or replacement of parts will be made upon delivery to manufacturer’s plant or authorized service dealer at customer’s expense. The laws of the State of Texas, USA, will govern any disputes regarding this warranty or claim made. This warranty, which is given expressly in lieu of all warranties, expressed or implied, or merchantability and fitness for a particular purpose, constitutes the only warranty made by New Millennium Concepts, Ltd.

Return Authorization Form (.pdf)

Return_Policy(.pdf)